Complaints procedure

We want to provide a good service. If something goes wrong, please tell us so we can put it right.

1. How to complain

Email admin@honeypieproperties.co.uk with the subject line "Complaint", or write to Suite RA01, 195-197 Wood Street, London, E17 3NU. Please tell us what happened, when, and what you'd like us to do. Include copies of any relevant documents.

2. What happens next

• We'll acknowledge your complaint in writing within 3 working days.
• Mary Makinde will investigate and send you a full written response within 15 working days.

3. If you're still not satisfied

You can ask our redress scheme for a free, independent review once you've received our Written response and you are still not satisfied, or if 8 weeks have passed since you first complained and we haven't resolved it. You must contact the scheme within 12 months of our written response.

The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood WD6 1JH. Website: propertyredress.co.uk

Our membership number is PRS061904.